Jabra headphones

This story is too nice not to be told. It started pretty upsetting, but end good, all good.

The ear-cushions of my Jabra Move headphones were falling apart. Time to order new ones online from the Jabra E-store. They were not that expensive ($14) although the E -store rips you off with their shipping costs from Hong Kong ($18). But I love this headset, so I took a deep breath and ordered them. I payed via PayPal.
They were shipped straight away but when the parcel arrived, one of the new ear-cushions was damaged and could not be used.

E-mail to Jabra: I explained the situation and asked for a new undamaged set to be send.
Answer: Sorry, but there is no warranty on these items, but you can apply for a refund of your purchase.

On the Jabra website I could find how to do this, but I also could read there that shipping costs would not be refunded.

New e-mail to Jabra: I am not interested in a refund, I want to fix my headphones and I definitely don't want to pay the shipping costs again if I re-order after my refund of $14.
Answer: Sorry sir, this is our policy, I can offer you 20% rebate if you re-order (=$2.40) but that's it.

My blood was already pretty heated , but now it started to boil.

Phone call to E-store service: I want new cushions or a full refund (including shipping costs)
Answer: sorry sir, this is all that I am allowed to offer.

Time for some more drastic action:
1: E-mail to Jabra headquarters in Denmark: I wanted Denmark to know how business was done in Australia and explained that if this was Jabra policy, I was very disappointed and would scrap Jabra from my list of favourites. 
2: Complaint with PayPal. 

Within 2 days I got a reply from the Marketing Manager Australia & New Zealand with apologies and the text:
If you could please reach out to me directly with your contact address, I will be sure to arrange to have a replacement pair sent to you tomorrow, and I will also follow up with our support team to ensure that the refund you requested is processed. 

Later that day I also got a reply from Hong Kong in witch they said that they had reviewed my case and that a new set was on its way, free of charge.
(I bet somebody got a slap on the wrist with some strong Danish language)
So In my reply to the Marketing Manager I accepted her apologies, I told her that Hong Kong had reacted too and was sending a new set, but I gave her my address anyway because I would not mind to receive a spare set.

Now comes the fun part:
1: I received two new sets from the marketing manager
2: The set from Hong Kong is on it's way and according to the tracking number has arrived in Brisbane and will be here in a few days.
3. Today I got an email from PayPal saying that they decided my case in my favour, and that they would refund the total amount of $32.

So here we are, 3 sets of new ear-cushions, for free.